Embedding the service standard at Christmas
To help our digital team get hands-on with the Government Service Standard, I designed a mock service for the fictional North Pole Service Regulator.
The parody service - “Find out if you’re naughty or nice" - lets children, parents, and carers self-assess to determine which side of the official list they’re on. The service is based on the type of self-assessments commonly used in regulation.
I presented it to our directorate, as if we were at an Alpha stage assessment:
The problem space
An interactive prototype, which uses boolean variables to track the yes/no answers provided. This enables the ‘check your answers’ page to accurately reflect the answers provided, as well as routing users to the right outcome (naughty or nice list).
Reflection time on the standards
A Q&A session aimed at achieving unanimous greens across the board
The session sparked great conversations about user needs, accessibility, and service design principles.